When you use our support chat service, we will not collect your personal data of any kind. Therefore, if you only use our chat support service, the rest of this Policy does not affect You.
Your data controller while visiting this website is Helpdesk Media Foundation. Registration number: 40008315806.
Legal address: Latvia, Rīga, Tallinas iela 23 - 7, LV-1012
Telephone: +371 29131167
E-mail: [email protected]
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Collecting and Using your Personal Data
Types of Data Collected
While using our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Use of your Personal Data
The Foundation may use Personal Data for the following purposes:
We may share your personal information in the following situations:
Retention of your Personal Data
The Foundation will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.
Once the specified purpose is achieved your personal data is permanently deleted in a secure manner.
Transfer of your Personal Data
Your information, including Personal Data, is processed at the Foundation's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
Disclosure of your Personal Data
Under certain circumstances, the Foundation may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). This does not include the authorities or government agencies of Russia or Belarus. For the avoidance of any doubt, the Foundation will not share your Personal Data with any government-controlled entity from Russia or Belarus, unless compelled to do so by a Latvian court.
Other legal requirements
The Foundation may disclose your Personal Data in the good faith belief that such action is necessary to:
Security of your Personal Data
The security of your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of your Personal Data
The Service Providers We use may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our Service in accordance with their Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You if you have provided Us your consent or as an exception without your consent in relation to similar services provided to you by Us. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use third-party services to process your monetary contributions to the Foundation and/or payment for goods and services offered on the Website.
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
In any case, the Foundation will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
The Foundation undertakes to respect the confidentiality of your Personal Data and to guarantee You can exercise your rights.
Exercising of Your GDPR Data Protection Rights
You may exercise your rights by contacting Us. We will reply within one month of receiving your request. However, if the requests are particularly complicated or if you have submitted several requests, this period may be extended to three months. We will inform you if it takes more than one month for a response. Please note that we may ask You to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact your local data protection authority in the EEA. In Latvia the supervisory authority is Data State Inspectorate (Datu valsts inspekcija), e-mail: p[email protected], address: Elijas iela 17, Riga, LV-1050.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
If We need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, We may require your parent's consent before We collect and use that information.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.