Privacy Policy

Our Privacy Policy was last updated on 20 December 2022.

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when You use our Website and/or contribute your time and/or money to Helpdesk.media, and tells You about your privacy rights and how the law protects You.

When you use our support chat service, we will not collect your personal data of any kind. Therefore, if you only use our chat support service, the rest of this Policy does not affect You.

We use your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Data controller

Your data controller while visiting this website is Helpdesk Media Foundation. Registration number: 40008315806.

Contact information.

Legal address: Latvia, Rīga, Tallinas iela 23 - 7, LV-1012

Telephone: +371 29131167

E-mail: [email protected]

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • "Account" means a unique account created for you to access our Service or parts of our Service.
  • "Foundation" (referred to as either "the Foundation", "We", "Us" or "our" in this Agreement) refers to the Helpdesk Media Foundation, registered in Latvia. For the purpose of the GDPR, the Foundation is the Data Controller.
  • "Country" refers to Latvia.
  • "Cookies" are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
  • "Data Controller", for the purposes of the GDPR (General Data Protection Regulation), refers to the Foundation as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • "Device" means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • "Personal Data" is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
  • "Service" refers to the use of the Website, including its use to contribute money or volunteer time and effort to the Foundation.
  • "Service Provider" means any natural or legal person who processes the data on behalf of the Foundation. It refers to third-party companies or individuals employed by the Foundation to facilitate the Service, to provide the Service on behalf of the Foundation, to perform services related to the Service or to assist the Foundation in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
  • "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • "Website" refers to Helpdesk.media, accessible from helpdesk.media and/or and other sub-domains, as well as mobilization.guide and takecare.guide.
  • "You" means the individual accessing or using the Service. Under GDPR (General Data Protection Regulation), you can be referred to as the Data Subject or as the User.

Collecting and Using your Personal Data

Types of Data Collected

Personal Data

While using our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We do not use Cookies or similar tracking technologies. Instead, we use Fathom embed scripts, which do not collect or use your personal data.

Use of your Personal Data

The Foundation may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage your Account: to manage your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage your requests: To attend and manage your requests to Us.
  • To analyze usage and response: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of your Personal Data

The Foundation will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Foundation will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.

Once the specified purpose is achieved your personal data is permanently deleted in a secure manner.

Transfer of your Personal Data

Your information, including Personal Data, is processed at the Foundation's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Foundation will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of your Personal Data

Law enforcement

Under certain circumstances, the Foundation may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). This does not include the authorities or government agencies of Russia or Belarus. For the avoidance of any doubt, the Foundation will not share your Personal Data with any government-controlled entity from Russia or Belarus, unless compelled to do so by a Latvian court.

Other legal requirements

The Foundation may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability.

Security of your Personal Data

The security of your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of your Personal Data

The Service Providers We use may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Email Marketing

We may use your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You if you have provided Us your consent or as an exception without your consent in relation to similar services provided to you by Us. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

Payments

We may use third-party services to process your monetary contributions to the Foundation and/or payment for goods and services offered on the Website.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express. PCI-DSS requirements help ensure the secure handling of payment information.

GDPR Privacy Policy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Foundation is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Foundation.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Foundation.

In any case, the Foundation will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Foundation undertakes to respect the confidentiality of your Personal Data and to guarantee You can exercise your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Right to be informed: You have the right to be informed about the collection and use of your personal data.
  • Request access to your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes You want to object to our processing of your Personal Data on this ground. You also have the right to object where We are processing your Personal Data for direct marketing purposes.
  • Request erasure of your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Restrict the processing of your Personal Data if (a) the accuracy of the personal data is contested by You, for a period enabling Us to verify the accuracy of the personal data; (b) the processing is unlawful and You oppose the erasure of the personal data and requests the restriction of their use instead; (c) We no longer need the personal data for the purposes of the processing, but they are required by You for the establishment, exercise or defence of legal claims; (d) You have objected to processing pending the verification whether the legitimate Our grounds override Yours.
  • Request the transfer of your Personal Data. We will provide to You, or to a third-party You have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw your consent. You have the right to withdraw your consent on using your Personal Data. If You withdraw your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise your rights by contacting Us. We will reply within one month of receiving your request. However, if the requests are particularly complicated or if you have submitted several requests, this period may be extended to three months. We will inform you if it takes more than one month for a response. Please note that we may ask You to verify your identity before responding to such requests. 

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact your local data protection authority in the EEA. In Latvia the supervisory authority is Data State Inspectorate (Datu valsts inspekcija), e-mail: [email protected], address: Elijas iela 17, Riga, LV-1050.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.

If We need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, We may require your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.